Welcome to Get Walk! Below are answers to the most frequently asked questions about our footwear, ordering process, shipping, payments, returns, and customer support.

👟 Orders & Shopping

Q1: How do I place an order?

Simply choose your favorite pair of shoes, select the correct size, click "Add to Cart", and proceed to checkout. Enter your shipping details and confirm your order.

Q2: Do I need an account to place an order?

No. You can place your order as a guest. However, creating an account makes it easier to track your orders and manage future purchases.

Q3: How can I track my order?

Once your order is shipped, we'll send you a tracking number via WhatsApp, SMS, or Email. You can also contact our customer support for tracking updates.

Q4: Can I cancel my order?

Yes. Orders can only be cancelled before they are dispatched. Please contact our support team as soon as possible.

👞 Shoes & Sizes

Q5: What types of shoes do you sell?

Get Walk offers premium footwear for men and women, including:

• Ladies Flats

• Ladies Heels

• Ladies Sandals
  

• Ladies Khusa
• Bridal Heel

• Men's Peshawari

• Men's Casual Shoes

• Men's Formal Shoes

Q6: How do I choose the correct shoe size?

Please refer to our Size Guide before placing your order. If you need assistance, our customer support team is happy to help.

Q7: Are your shoes original and high quality?

Yes. We carefully select quality footwear made with durable materials, stylish designs, and comfortable fitting.

Q8: Why may the shoe color look slightly different?

Actual product colors may vary slightly due to lighting, photography, and your device's screen settings.

🚚 Shipping & Delivery

Q9: Do you deliver across Pakistan?

Yes. We deliver to all major cities and most serviceable areas across Pakistan.

Q10: How long does delivery take?

Estimated delivery times are:

• Metro Cities: 2–4 Working Days

• Other Cities: 3–6 Working Days

• Remote Areas: 5–8 Working Days

Q11: Is shipping free?

Yes.

• FREE Shipping on all prepaid Orders

• PKR 250 shipping fee on orders below PKR 3,000

Q12: What if my order is delayed?

Delivery delays may occasionally occur due to courier operations or weather conditions. Please contact our support team for assistance.

💳 Payments

Q13: Which payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

• Credit/Debit Cards

• Easypaisa

• JazzCash

Q14: Is Cash on Delivery (COD) available?

Yes. COD is available in most serviceable areas across Pakistan.

🔄 Returns & Exchanges

Q15: What is your return policy?

Returns are accepted only for defective, damaged, or incorrect products reported within 3 days of delivery along with a complete unboxing video.

Q16: Can I exchange my shoes?

Yes.

Exchanges are available for:

• Wrong Size

• Wrong Product

• Damaged Shoes

• Manufacturing Defects

Terms and conditions apply.

Q17: How do I request a return or exchange?

Simply contact us through WhatsApp or Email and provide:

• Order Number

• Full Name

• Complete Unboxing Video

• Issue Details

Q18: When will I receive my refund?

Approved refunds are usually processed within 8–15 working days after product inspection.

📞 Customer Support

Q19: How can I contact Get Walk?

📧 Email: getwalk90@gmail.com

📱 WhatsApp: +92 315 7127151

Q20: What are your customer support hours?

Our support team is available:

Monday to Sunday

09:00 AM – 09:00 PM

(excluding public holidays)

🔒 Privacy & Security

Q21: Is my personal information secure?

Yes.

We use secure payment gateways and trusted technology to protect your personal information. Your payment details are never stored by Get Walk.

Q22: Do you offer international shipping?

No. At this time, Get Walk delivers only within Pakistan.

Still Need Help?

If you couldn't find the answer you're looking for, feel free to contact our customer support team.

📧 Email: getwalk90@gmail.com

📱 WhatsApp: +92 315 7127151

We're always happy to help!

Thank you for choosing Get Walk — Walk in Style. Walk with Confidence.