Shipping Policy

At Get Walk, we are committed to delivering your footwear quickly, safely, and reliably across Pakistan. Please read our Shipping Policy carefully before placing your order.

1. Shipping Locations

Get Walk delivers men's and women's footwear across Pakistan through trusted courier partners, including:

  • TCS

  • Leopards Courier

  • Trax

  • PostEx

We currently do not offer international shipping.

2. Order Processing Time

  • All orders are processed within 1–2 working days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Prepaid orders are prioritized for dispatch.

  • Cash on Delivery (COD) orders may require verification through a phone call, WhatsApp, or SMS before shipping.

  • Unverified orders may be cancelled automatically.

3. Estimated Delivery Time

Our estimated delivery schedule is:

  • Metro Cities: 2–4 Working Days

  • Other Cities: 3–6 Working Days

  • Remote Areas: 5–8 Working Days

Delivery times are estimates and may vary due to:

  • Courier operations

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Unexpected logistical delays

4. Shipping Charges

  • FREE Shipping on all orders above PKR 3,000

  • PKR 250 shipping fee for orders below PKR 3,000

In rare cases, additional delivery charges may apply for remote locations. Customers will be informed before dispatch if applicable.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation via SMS, WhatsApp, or Email

  • Your tracking number

  • Courier tracking details

If you do not receive your tracking information within 48 hours, please contact our customer support team.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Courier delays

  • Severe weather

  • Public holidays

  • Political situations

  • Natural disasters

Get Walk is not responsible for delays caused by third-party courier services.

If your location becomes temporarily unserviceable, we will contact you to arrange either:

  • Order cancellation with a refund (for prepaid orders), or

  • Delivery once courier services resume.

7. Missed or Undelivered Orders

Please ensure your shipping address and contact number are accurate.

If delivery fails because:

  • The customer is unavailable,

  • The phone number is unreachable, or

  • The address is incorrect,

the courier may attempt delivery again.

If the parcel is returned to us after multiple failed attempts, additional shipping charges may apply for re-dispatch.

8. Cash on Delivery (COD)

Cash on Delivery is available in selected areas across Pakistan.

Please note:

  • COD orders may require verification before dispatch.

  • Orders that remain unverified may be cancelled.

  • Repeated fake or refused COD orders may result in future order restrictions.

9. International Shipping

At this time, Get Walk ships only within Pakistan.

For wholesale or bulk footwear inquiries, please contact our support team directly.

10. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, we're here to help.

Get Walk

📧 Email: getwalk90@gmail.com

📱 Phone / WhatsApp: +92 315 7127151

🕒 Customer Support Hours

Monday to Sunday: 09:00 AM – 09:00 PM (excluding public holidays)

Thank you for choosing Get Walk.

We're committed to delivering stylish, comfortable, and premium-quality footwear safely to your doorstep—anywhere in Pakistan.